What Is MOHRE In UAE and What Are Its Services

MOHRE IN UAE

If you are an entrepreneur or working in the UAE, knowing about the inquiry services provided by the Ministry of Human Resources and Emiratization (MOHRE) is mandatory. It was formerly known as the Ministry of Labour; MOHRE facilitates access to information related to labor, and employees and enforces laws safeguarding workers’ rights in the UAE.

Moreover, MOHRE serves as a legitimate entity for establishing a company in the United Arab Emirates. In this article, we explain what MOHRE is in the UAE, cover the MOHRE inquiry services, and talk about the MOHRE Service Centers. Finally, we discuss MOHRE’s initiatives in various fields across the UAE. Now Consultant helps you with any MOHRE-related query and task in order to successfully proceeding your issue and protect you from heavy fines and penalties.

What Is MOHRE In UAE?  

The Ministry of Human Resources and Emiratisation (MOHRE), as a central hub for employers and workers, serves to seek information on labor cards, work permits, UAE employment visas, and other important employment matters within the UAE. MOHRE also provides online inquiry services in the UAE, regulating both public and private sectors. 

The MOHRE helps enforce the Federal Decree-Law No. 33 of 2021, which governs labor relations and improves the rights of employers and workers in the UAE. The UAE’s approval of various international labor conventions such as MOHRE shows its commitment to global labor standards. MOHRE applies these standards to national practices, improving the UAE’s reputation for fair treatment of its workforce.

MOHRE Inquiry Services :

MOHRE provides inquiry services for both employees and employers. The following are the inquiry services offered by the Ministry of Human Resources and Emiratization (MOHRE):

  • Salary complaints 
  • Report an absconding domestic worker  
  • Work permit issuance 
  • Other services 

1. Salary Complaints:

This service is designed for employees and workers in the UAE. A salary payment system known as the Wage Protection System (WPS) exists in the UAE. This electronic transfer system ensures timely payment of wages across the UAE. However, some employers may fail to comply with timely payment regulations.

Workers have the right to report their employers using MOHRE’s complaint options. MOHRE allows workers to file salary complaints against their employers.

How do I file a complaint? 

Simply follow these steps to file a complaint at MOHRE:

  1. You have the option to visit the website or download the MOHRE App on your phone.
  2. Here are the links where mobile users can download the MOHRE App.
  3. Once you have downloaded the app, choose the option for ‘Salary Complaint.’
  4. Next, sign in using your UAE Pass and provide the necessary details to submit your complaint through the MOHRE app.
  5. Make sure that all information is completely accurate before submitting it.

2. Report an Absconding Domestic Worker:;

This service has been specially introduced for employers working in the UAE. Employers can use MOHRE’s inquiry services to report absconding domestic workers.

How do I file a complaint? 

Here are the easy steps to be followed for reporting an absconding domestic worker by an employer in the UAE:

  1. Get the MOHRE mobile application.
  2. Choose ‘Domestic Labour Complaint’ from the MOHRE inquiry services menu.
  3. Proceed to register the app using the UAE Pass.
  4. Enter complaint details and upload the necessary documents as attachments.
  5. Take a screenshot or write down the Labour Unified Number to track your complaint.

Required Documents:

The following documents are required for the Domestic Labour Complaint:

  • Copy of the worker’s passport
  • Copy of the employer’s passport
  • Copy of the worker’s residency visa
  • Copy of the employer’s Emirates ID

3. Work Permit Issuance: 

MOHRE is an official entity to issue work permits in the UAE. For the work permit, employers need to submit the necessary documents to obtain work permits for their employees. The work permits are valid for two months and are usually issued within one day by MOHRE.

Required documents:

The documents required for the issuance of a work permit are given below:

  • A copy of the employee’s passport, valid for six months
  • A passport-sized photo of the employee on a white background
  • A No Objection Certificate (NOC) from the sponsor, if required
  • Emirates ID, if applicable
  • Company offer letter
  • Academic documents verified by the Ministry of Foreign Affairs

4. Other Services:

MOHRE also provides additional work-related services, including:

  • Cancellation of work permits
  • Updates to work permits
  • Issuance of PRO cards
  • Cancellation of PRO cards
  • Requests for additional employee quota
  • MOHRE inspection teams ensure companies comply with labor laws.
  • Employer-related salary issues

MOHRE Services Centres:

Following are the MOHRE services centers in the UAE:

Tawseel:

MOHRE offers Tawseel as a convenient solution for people who can not visit in person for business or visa services. This service is helpful for seniors, expectant women, and those with special needs. Tawseel helps with obtaining business licenses and accessing job opportunities approved by MOHRE.

Twafouq:

Twafouq is a business center that serves both employers and workers by addressing inquiries and resolving complaints. There are numerous Twafouq centers across the UAE. Inquiries are answered instantly, and you can expect feedback within ten working days.

Tasheel:

Tasheel Business Centers by MOHRE helps you simplify payment procedures. It offers services such as work permit issuance, labor card application, or cancellation of work contracts.   

Tasheel Business Centers, operated by MOHRE, make it easier to handle payments and provide services like issuing work permits, applying for labor cards, and canceling work contracts.

Tawjeeh:

Tawjeeh, a division of MOHRE, conducts training sessions to raise awareness about UAE labor laws. It also provides services for obtaining work permits, employment contracts, and related matters.

Here are the locations of Tawjeeh centers in the UAE:

  • Tawjeeh Center Oud Metha
  • Tawjeeh Center in Al Barsha
  • Tawjeeh Center in Jebel Ali
  • Tawjeeh Office in Al Quoz
  • Tawjeeh Center DIP
  • Tawjeeh Center Al Mankhool
  • Tawjeeh Center Ras Al Khor
  • Tawjeeh Al Muraqqabat
  • Tawjeeh Center Al Nahda
  • Tawjeeh Center Al Qusais

Taqyeem:

Taqyeem, a division of MOHRE, aims to enhance the stability of the UAE workforce and assists with subcontracting issues.

Taqyeem provides information about the validity of commercial business licenses and assists with laborer registration. They manage over 35,000 workers.

Locations:  

  • Ibn Battuta Mall, Dubai 
  • Al Ain, Abu Dhabi 
  • Khorfakkan 
  • Sharjah 

Tadbeer:

Tadbeer is renowned for its excellent services to domestic workers in the UAE. It also focuses on advocating for domestic worker rights and assisting in their recruitment.

Locations: 

  • Jumeirah, Al Wasl Rd.  
  • Umm Al Sheif 
  • Deira 
  • Al Nahda  
  • Al Barsha 2 

MOHRE Initiatives:

MOHRE UAE regulates and oversees private sector recruitment and supports the Emirati labor market with various initiatives, creating new opportunities for the local workforce.

Here are the key initiatives of MOHRE:

  1. Paying Fines:

The ministry provides an easy process for paying fines, whether you are an employer or a domestic worker. To do this, you will need the following:

  • Copy of the employer’s passport.
  • Employer’s valid ID.
  • Worker’s valid ID.
  1. MOHRE also handles the following:
  • Site inspections.
  • Contract system updates.
  • Job seeker training.
  • Processing quota requests for large companies.
  • Inspections and audits.
  1. Employee Rights and Benefits

MOHRE protects employee rights in the UAE by:

Absher Card Issuance and Renewal:

This card is for Emirati citizens working in private-sector companies. To get the Absher card, you need the following:

  • Emirati citizenship.
  • Registered work card.
  • At least 1 month of employment.
  • Registration with the pension fund.
  • 3 months of salary transfer history via WPS.

Similarly, when the card is about to expire, MOHRE will automatically renew it without needing a request.

Bank Guarantee Settlement:

When you make MOHRE e-inquiry, you will find it includes provisions to help employees receive their benefits with the help of bank guarantee settlement. To use this service, you will need

Requirements:

  • Court-issued liquidation ruling.
  • Payment document and employer sanction.

Procedure:

  • Submit court documents to the Labor Relations section.
  • Employers can request the bank guarantee without a court ruling.
  • Response within 3 business days.

Handling Injuries and Accidents:

The MOHRE ensures job security for employees in the United Arab Emirates. If you encounter any issues at your workplace, the authorities will make sure your employer provides the necessary coverage. Here’s what you need to know:

  • Employment contract.
  • Doctor’s report detailing the disability.

Response is expected within five business days after submission. MOHRE will inspect the workplace and address complaints.

How Can We Help You?

MOHRE ensures harmony among all stakeholders in workplaces, supporting both workers and employers alike. It provides a comprehensive and accessible solution that assists everyone working in the UAE.  If you submit a complaint or apply for any other query on MOHRE, you need expert guidance to accomplish it in compliance with government regulations.

The experts at Now Consultant have experience working with MOHRE in various fields in the UAE. We help both employers and employees to address their employment issues with the support of MOHRE. We assist you in filing the application and fulfilling the requirements according to the regulations of MOHRE for successfully completing your tasks.

FAQs:

What Is the MOHRE Contact Number?

If you want to contact MOHRE, you can approach via email at [email protected] or call at 600590000. For your convenience, Now Consultant deals with MOHRE on your behalf.

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